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NeedLocationDetailsContact

Agent How can we help you?

For life-threatening emergencies, please call 911 immediately.

What seems to be backed up?

What type of road is it?
Where is it located?
How can we repair this road?

Thank you. You'll be able to give us more details about your need after you tell us where it is in the next step.

Where is it located?
Where is it located?

VDOT is responsible for mowing vegetation on state maintained roadways only. Mowing is scheduled on an annual basis and typically begins in late April and ends in late October. On interstates, primary roads, and high-volume secondary roads, crews mow up to 18 feet from the pavement’s edge or to the center of the adjacent ditch. On Low-volume primary, most secondary roads, and subdivision routes, crews will mow up to nine feet from the pavement edge. Safety is our top priority. If citizens feel that there is a safety or sight-distance issue we ask that they report it to us and we will investigate it.

Where is it located?

Thank you. You'll be able to give us more details about your need after you tell us where it is in the next step.

What is the problem with the signal?

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

What is the problem with the signal?

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

Note: Street name signs are typically maintained by localities, so please contact your locality first for related requests.

As you continue through this form, please tell us where you'd like us to consider adding new signs or traffic devices and why you think they are important.

Individuals who believe that they suffered damage to their property due to the negligence of VDOT or its employees may submit a claim for potential reimbursement. VDOT administers property damage claims in the amount of $5,000 or less. If you are seeking reimbursement for bodily injuries or property damage greater than $5,000, please refer to the Virginia Tort Claims Act or consult an attorney. Please note your contact or interaction with VDOT about your claim does not constitute notice to the Commonwealth under the Virginia Tort Claims Act. For additional information, please refer to VDOT’s Tort Claims Information page.

Other state and local government agencies and contractors work on Virginia’s roadways and may be responsible for liability claims associated with their work. VDOT does not perform maintenance in cities, towns, or the counties of Henrico or Arlington, except on interstates and major primary roads. In those instances, you will need to submit your claim to those entities using their claim process.

Note: VDOT does not maintain roads in cities, towns, or in Henrico and Arlington counties, except for interstates and major primary roads.
Please submit a separate report for each request.
If your request is related to a road hazard that needs immediate attention, please call 1-800-367-7623 (FOR-ROAD). For emergencies, please dial 911.

AgentWhere is the animal?

AgentWhere are the trees or limbs?

AgentWhere are the bushes or tall grass?

AgentWhere is the debris?

AgentWhere is the item you would like removed?

AgentWhere is the drainage problem?

AgentWhere is the pothole?

AgentWhere is the problem?

AgentWhere is the damaged guardrail?

AgentWhere is the problem?

AgentWhere would you like a new sign or traffic device?

AgentDoes your question involve a specific location?

If not, feel free to continue on and ask us your question along with any details you'd like to add.

AgentPlease provide a specific location related to your claim

You can tell us the location by using the search bar on the map, clicking on the map or entering an address below the map. The Customer Service Center cannot process requests that do not include specific addresses or location details.

It's near me now

Note: You may need to enable GPS on your device to make use of this.

Tap and drag to mark the location
indicates similar report nearby Indicates similar reports nearby
I'm done with the map

I'm near the problem right now

Note: If your problem is located at a specific address, please verify that the location in the field above matches the address you may have searched for.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what would you like done.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what would you like done.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Is it blocking the road or affecting the flow of traffic?
- What would you like done?

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please indicate if it is blocking the road or affecting the flow of traffic.
- Please indicate what you would like done.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please describe the size of the pothole. (ex: Pothole is approx. 1 ft wide)
- Please indicate if it is affecting the flow of traffic.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Describe the length of the roadway that needs attention.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Tell us about the debris you saw.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
Please tell us more about your problem.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the signal problem.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the signal problem.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the sign problem.
- Please indicate if the sign is down, damaged, or missing.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the sign problem.
- Please indicate if the sign is down, damaged, or missing.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the guardrail problem.
- Please indicate if it is blocking the road or affecting the flow of traffic.

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please tell us more about the traffic device that needs repair

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
Please describe the new signs or traffic devices you would like us to consider.

Agent

Agent

Answering the following questions here will help us address your issue properly. Feel free to add any other details you think might help.
- Please give more details about your loss or damage.
- Be sure to include the date and time of the incident, your mailing address, and specifics regarding the damage that was incurred.
- Note: We will not be able to process your claim request without your phone number and mailing address.

Agent

Give us details about your service request.

Do you have an image or file to share?

We can handle JPG, PNG, GIF, BMP, TIF, DOC, PDF, TXT, or RTF files that are 3 MB or less.

Agent How can we get in touch?

We'll use your address to send a confirmation email or to let you know if we can't process your request.

If further information is needed about your request, you will be notified by phone or email.
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